Warranties and Polices


When your purchase your bike from Switched on Cycles your bike will be covered by our Comprehensive Warranty from date of purchase. This includes:

  • 1 years warranty on the battery 
  • 1 year warranty on all electrical components 
  • 5 years warranty on the frame. 

The battery is covered for one year by the original manufacturer – please note that gradual deterioration due to being left in a discharged state, misuse, or worn out through very heavy use is not covered. The manual covers the best way to look after your battery or refer to our About batteries page 

During the period of warranty we will repair or replace, at our discretion, any part found on examination by us and/or the manufacturer to be defective in material and/or workmanship.

This warranty does not cover normal wear and tear on tyres, tubes, throttles, bulbs, seats, handgrips, brake pads, fuses, brushes, brake cables etc, chain guards etc. It also does not extend to items damaged due to inappropriate use of the vehicle. Bikes should not be used in the rain. 

The owner is responsible for bringing their electric bicycle to Switched on Cycles or our nominated agent for all warranty repairs.